Privacy Policy

This Privacy Policy explains how Bitaxe.direct (“we”, “us”) handles personal information when you use our website, place orders, or contact Support. If you do not agree, please do not use our services.

Related: Terms • Refunds • Support

• Order & contact data: email, name, shipping address, phone (optional).
• Payment details: crypto asset, amount, destination address we provide, and TX metadata (e.g., confirmations). We do not store your private keys.
• Support data: messages, attachments (e.g., photos/videos for missing/damaged/faulty), order numbers.
• Device & usage: standard logs (IP, user agent), pages viewed, timestamps.
• Cookies/analytics: see “Cookies & Analytics” below.

• Process and deliver orders, provide receipts and tracking updates.
• Validate and reconcile crypto payments (e.g., amount and confirmations).
• Provide support (missing/damaged/faulty inquiries, returns, warranty).
• Detect, prevent, and investigate fraud or abuse.
• Improve our site, products, and user experience (aggregate/anonymous insights where possible).
• Comply with legal obligations and enforce our Terms.

We do not sell your personal information. We share data only as needed to operate our services:

• Carriers (e.g., DHL, FedEx, UPS, EMS) to deliver your order (name, address, phone if required).
• Payment/crypto infrastructure for address generation and blockchain monitoring (asset, amount, TX hash).
• Support tools to manage requests and attachments (case details only).
• Analytics & site ops (see Cookies & Analytics).
• Legal/Compliance if required by law, to protect rights, safety, or prevent fraud.

• Essential cookies: required for core site features (e.g., checkout).
• Analytics: limited, privacy-minded measurement to understand traffic and improve performance. Data may be aggregated/anonymized.
• You can adjust browser settings to block cookies; essential features may stop working if disabled.

• Order, payment, and shipping records are retained as needed for accounting, taxation, warranty, and fraud prevention.
• Support cases (including attachments) are kept for troubleshooting history and policy compliance.
• You may request deletion of your personal information where applicable law allows. We will retain what we must for legal obligations.

• We use appropriate technical and organizational measures to protect data in transit and at rest.
• No method of transmission or storage is 100% secure; we encourage strong email hygiene and unique passwords for related services.

• Depending on your region, you may have rights to access, correct, delete, or port your data, and to object or restrict processing.
• You can opt out of non-essential communications; order, safety, and service messages may still be required.

Your data may be processed in countries different from your own. Where required, we rely on appropriate safeguards (e.g., contractual clauses) to protect personal information in cross-border transfers.

Our services are not directed to children. Do not use our site or submit information if you are under the age where consent is required in your jurisdiction without verified parental consent.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Material updates will be noted by the “Last updated” date above.

For privacy inquiries, data access/deletion, or complaints, contact us via Support. We’ll respond as required by applicable law.