Returns & Refunds

Easy RMA, clear timelines, and crypto-friendly refunds.

Hassle-free support
Last updated: 1/11/2026
Policy overviewEligibility & windowsNon-returnable itemsStart a return (RMA)Return shippingCrypto refundsProcessing timelineWarranty & DOANeed help?
1) Policy overview
  • Change of mind (unopened): return within 30 days of delivery for a refund.
  • DOA / faulty on arrival: report within 14 days for replacement or refund.
  • Damaged in transit / missing items: report within 7 days of delivery so we can file with the carrier.
  • All returns require an RMA (Return Merchandise Authorization).

See also: Terms • Privacy • Support

2) Eligibility & return windows
  • Items must be returned in original condition with accessories, cables, and packaging.
  • Use reasonable care; removal of serial labels, misuse, or modifications may void eligibility.
  • Serial/anti-tamper checks are performed on receipt.
30-day unopened returns
Refund for change of mind; restocking may apply (see below).
14-day DOA
Replacement or refund after verification and troubleshooting.
7-day damage/missing
Report promptly with photos of box, label, and contents.
Exchanges
Available for the same model or equivalent value if stock permits.
3) Non-returnable items
  • Used items showing wear not due to shipping damage or DOA.
  • Physically modified boards, flashed firmware beyond supported AxeOS builds, or over-volting/over-temp damage.
  • Consumables or freebies, if separated from the main order.
  • Orders without an RMA or returned after the approved window.
4) Start a return (RMA)

Open a request and we’ll issue an RMA number with packing instructions:

Open Support → Returns/RMA
Include in your request:
  • Order number, email used at checkout, and recipient name.
  • Reason (change of mind / DOA / damaged / missing / wrong item).
  • Photos/videos: packaging, shipping label, device, serial sticker, and the issue (if applicable).
5) Return shipping & packaging
  • Unopened change-of-mind: buyer pays return shipping. Use trackable service and adequate padding.
  • DOA / wrong / damaged / missing: we’ll provide instructions; in many cases we issue a label or reimburse reasonable postage after proof.
  • Pack securely using original foam where possible; note the RMA number on the outer box.
  • We’re not responsible for returns lost in transit without tracking.
6) Crypto refunds & adjustments
  • Refunds are issued in the same asset and network used to pay (e.g., BTC → BTC, ETH(ERC-20) → ETH(ERC-20)).
  • Amount is based on the USD order value at refund time, converted to the asset at current rate; network/miner fees are deducted.
  • For cancellations before shipment, we typically refund the original crypto amount or USD-equivalent at our discretion to minimize fees and delays.
  • We cannot refund to different assets or bank accounts.
Proof required
We may request a refund address signed/confirmed by you.
Fees
Network fees and any non-recoverable costs are deducted.
7) Processing timeline
  1. RMA issued: you’ll receive packing and label guidance.
  2. Inspection: 2–5 business days after the return shows delivered.
  3. Resolution: refund or replacement arranged promptly after inspection.

We’ll email updates at each step.

8) Warranty, DOA & troubleshooting
  • If your unit won’t power or hash correctly on arrival, do not continue stress testing—contact us with photos/videos of the setup and AxeOS status.
  • We may guide you through safe checks (power adapter, cables, pool settings, temps) to isolate the issue.
  • Confirmed DOA units are replaced or refunded according to your preference and stock availability.
9) Specific scenarios
Damaged on arrival

Photograph outer box, label, inner padding, and damage. Keep all materials; we’ll file with the carrier.

Missing parts

Send photos of contents and packing list; we’ll ship the missing item(s) or issue credit.

Wrong item received

We’ll arrange an exchange and provide instructions/labels as needed.

Refused/undeliverable

Unclaimed/refused parcels returned to us are refunded less shipping & fees; reshipment available at cost.

10) Restocking & deductions
  • Unopened change-of-mind: up to 10% restocking may apply to cover handling and payment operations.
  • Used/opened items (non-DOA) may incur a higher deduction if cleaning/repair is required.
  • Outbound shipping/customs we incurred may be deducted where applicable.
11) Questions? We’re here to help

If you’re unsure which option applies, contact Support and we’ll advise the fastest path to resolution.

Open Support Privacy Policy Terms of Service